Who we are

This website is operated by Akaay diamond Pvt. Ltd, doing business as Akaay diamond  a company registered in India at 101 shree datta heights, charai, thane City, Maharashtra, 400601. We offer this website (https://www.akaaydiamond.com), including all information, tools, and Services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those

SECTION 1 – ONLINE STORE TERMS

 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks, or devices. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 5 – PRODUCTS

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

While we make every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, we reserve the right to refuse sale of that item. If the pricing error is discovered after payment has been finalized, we reserve the right to cancel the sale and refund the transaction in full. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card/debit card/UPI, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – ADDITIONAL TERMS & CONDITIONS FOR GOLD JEWELLERY

1. 7-days returns – You can return your item for up to 7 days from the date of delivery, no questions asked against a full refund subject to a successful inspection of the items (which may take up to 7 days from the date of receipt at the Company’s warehouse/store) and submission of the video showcasing the return packaging with the original product, invoice and authenticity certificate. However, Personalized products are not eligible for 7-day returns and can only be returned in case of spurious/defective products.
   Please note that any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.
2.  Lifetime exchange & buyback – Beyond 7 days, you can opt for an exchange or buyback on your jewellery purchased in India.
3. Exchange – We will offer you credit note of 95% against the product at its purchased price showcased on website. Adjustments may be made subject to product inspection.
4. Buyback – We will offer a buyback of 90% for your product at its purchased price showcased on website. However, GST cannot be refunded. All payments in regards with Buyback shall be issued by RTGS/NEFT in the name of person mentioned in invoice. Adjustments may be made subject to product inspection.
5. For both exchange and buyback, should we find any deficiencies/defects in the product returned to us (including but not limited to missing stones/packaging, damages, etc.), the buyback or exchange amount shall be adjusted depending on the extent of the deficiency or defect. In case of significant damage, the Company may, at its sole discretion, refuse to accept the product. In all such matters, the decision of the Company shall be final and binding.
6. The price on the website/app is based on average product weight. Your actual product weight may wary. Metal Weight is subjected to 10% Tolerance. The weight communicated in the invoice shall be the final weight.
7. Please note that refunds take a minimum of 7-10 working days from the date of receipt of the jewellery at our store/central warehouse.
8.  Please note that to avail of any of the features offered in the authenticity certificate (return, exchange, buyback or warranty), you must produce the original invoice (hard/soft copy), and all certificates including IGI/SGL certificates (strictly original and hard copy). The absence of any of the documents will make the product ineligible for return/exchange/warranty.
9. Please note exchange and buyback are only valid akaay diamond jewellery- any other jewellery will not be accepted, regardless of brand/purity, etc.
10. Lifetime Warranty: We offer Lifetime warranty on our range of gold and diamond jewellery valid from the date of delivery. This warranty covers only pre-existing damages or manufacturing defects and does not cover wear and tear in due course. In case we cannot repair the item, we will, at our discretion, replace the item with another item of equal value. However, please do note that the warranty does not apply to the following: Damages due to mishandling, negligence, impact damage, accidents, tampering, etc.
11. Please note there might be up to 2% variation in the dimensions/color of the product against mentioned specifications.