Return and Replacement Policy

1. Eligibility for Returns:

• Items must be returned within 7 days of purchase.
• Items must be in their original condition, unworn, and with all tags attached.
• Customized or personalized items are not eligible for return unless defective.

2. Return Process:

• To initiate a return, customers must contact our customer service at [akaaydiamond@gmail.com] to obtain a Return Authorization Number (RAN).
• Returns should be securely packaged to prevent damage during shipping.

3. Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or an error was made by us.
• We recommend using a traceable shipping method and insuring the package.

4. Inspection and Processing:

• Upon receiving the returned item, our team will inspect it.
• If the item meets our return criteria, we will process a refund or exchange within 10 business days.

5. Refunds:

• Refunds will be issued to the original payment method.
• Please note that shipping fees are non-refundable.

6. Exchanges:

• Exchanges are processed for items of equal or greater value.
• If the new item costs more, the customer will need to pay the difference

7. Defective Items:

• If you receive a defective item, please contact us within 7 days of receipt.
• We will provide a prepaid shipping label for the return of defective items.

8. Lost or Stolen Items:

• We are not responsible for lost or stolen items during the return process.

9. Customer Support:

• For any questions regarding returns or exchanges, please reach out to our customer service team at akaaydiamond@gmail.com

Conclusion

This policy aims to ensure a smooth return and replacement process for our customers. Thank you for shopping with us!