Return and Replacement Policy

1. Eligibility for Returns:

• • Items must be returned within 7 days of purchase.
  • Items must be in their original condition, unworn, and with all tags attached.
  • Customized or personalized items are not eligible for return unless defective.

2. Return Process:

• • To initiate a return, customers must contact our customer service at [akaaydiamond@gmail.com] to obtain a Return Authorization Number (RAN).
  • Returns should be securely packaged to prevent damage during shipping.

3. Shipping Costs:

• • Customers are responsible for return shipping costs unless the item is defective or an error was made by us.
  • We recommend using a traceable shipping method and insuring the package.

4. Inspection and Processing:

• • Upon receiving the returned item, our team will inspect it.
  • If the item meets our return criteria, we will process a refund or exchange within 10 business days.

5. Refunds:

• • Refunds will be issued to the original payment method.
  • Please note that shipping fees are non-refundable.

6. Exchanges:

• • Exchanges are processed for items of equal or greater value.
  • If the new item costs more, the customer will need to pay the difference

7. Defective Items:

• • If you receive a defective item, please contact us within 7 days of receipt.
  • We will provide a prepaid shipping label for the return of defective items.  

8. Lost or Stolen Items:

• • We are not responsible for lost or stolen items during the return process.

9. Customer Support:

• • For any questions regarding returns or exchanges, please reach out to our customer service team at akaaydiamond@gmail.com

Conclusion

This policy aims to ensure a smooth return and replacement process for our customers. Thank you for shopping with us!